Refund Policy
Date and time:
Client Name: __________________ Client Signature: __________________
Service: __________________ Writer: __________________
STORE POLICY
The client understands that all items Shared or Purchased online at Franklin Paterson Company, Inc. are innovative products or services. In particular, the Franklin Paterson Company, Inc. Resume Questionnaire ©, the Career Strategy, the Interview Preparation Documents, and Questionnaires. These documents are the proprietary property of Franklin Paterson Company Inc.
These documents are valuable assets and are not acquired, kept, resold, disclosed, or distributed to others without payment. Please return the Career Strategy, Interview preparation documents, and/ or the Resume Questionnaire © within forty-eight hours of receiving the document or forty-eight hours of giving the notice to receive a full refund should you decide not to proceed with the resume writing or interview training process.
Our Career Strategy, Resume Questionnaire ©, and /or the Interview Preparation Documents© is FREE only to paying customers who have purchased Interview Training services clients or resume services, who were forwarded the documents by Franklin Paterson Company, Inc. as part of the resume writing and interview training process.
If you decide to discontinue the resume writing process or the interview preparation, or career strategy coaching, in all cases, please return the Questionnaires © and other Training Documents within the first 48 hours of receipt.
Should you keep the proprietary resume writing or the interview prep documents - you will be charged the $125.00 fee, which you would pay if you purchased the material alone.
Unfortunately, we cannot allow the distribution of our proprietary property to persons who are not clients of The Franklin Paterson Company, Inc.
Should you decide not to proceed with the writing or interview coaching process, please be sure to return all proprietary resume writing or resume design documents WITHIN the required 48 hours to ensure a full refund, and abide by the rule that the proprietary documents are not for distribution to others without written permission from Franklin Paterson Company, Inc.
If you canceled an order for which you received a Questionnaire © or the Interview Preparation Training Documents and did not return the Questionnaire © within 48 hours of the cancellation, the $125.00 fee would be deducted from the price you paid. The remainder is returned to you within ten days of your notification of a canceled order.
Our Franklin Paterson Company, Inc. Questionnaire ©:
You may use the Franklin Paterson Company, Inc. Questionnaire © and its contents solely for personal, non-commercial use. You may download or print a single copy of any portion of the Resume Questionnaire Content for your personal, non-commercial use, provided you do not remove any trademark, copyright, or other notice contained in such Content. No other use is permitted unless otherwise expressly permitted by Franklin Paterson Company, Inc.
IMPORTANT: You may not republish the Resume Questionnaire Content on any Internet, Intranet, or Extranet site or incorporate the Content in any database, compilation, archive, cache, or store the Questionnaire Content in electronic form on your computer or mobile device unless otherwise unless expressly permitted by Franklin Paterson Company, Inc., share the contents of the Questionnaire with any external firm or a person who is not an employee of Franklin Paterson Company Inc.
You may not distribute or share any of the Questionnaire's Content with others, whether or not payment is involved or other consideration. You may not modify, copy, frame, reproduce, sell, publish, transmit, display, or otherwise use any portion of the Franklin Paterson Company, Inc. Questionnaire © Content without securing the prior written consent of Franklin Paterson Company, Inc.
Resume Writing:
We appreciate your business and endeavor to make corrections/additions as requested or needed during the resume-writing process to guarantee your satisfaction. You have up to one year to use your purchase and complete the resume writing process.
You have up to three months from the date of purchase to start the resume design process. We realize that events may arise that may delay the start of your job search effort, or the service may be a gift that the recipient may not use to use immediately. Would you please update your writer if there will be a substantial delay in starting your services that will exceed three months?
We do not accept returns, exchanges, or cancellations once our writers have begun working on your resume. But please contact us if you have any problems with your order. Once our writers and researchers start working on your resume, we cannot issue a refund.
Writers may use your old resume, the Questionnaire © plus resume, the Questionnaire © only, and in-person or telephone interviews as the basis for information to write your resume. Do not hesitate to contact us within 72 hours or three business days upon receipt of the documents' first draft if you need to revise your resume, or letters, etc.
We will make two revisions or additions to the resume within the first ten days of receiving the final documents. We will work with you to make the revisions you desire to ensure your complete satisfaction.
Given the unique benefits of the resume writing process, career counseling, job research, review of your current document, interview training, and job board referrals that you receive from your initial call or contact with a writer and career counselor and during the process/discussion of having your resume written; we have a strict "no return, no refund" policy after the stated period.
Due to the research, design, and counseling preparation needed to begin the writing process, we cannot issue a refund once our writers and researchers start working on your resume.
Writing your resume or cover letter is a creative process; no refunds are permitted on creative products or services. All resume design and cover letter services sales are final once the writer begins the research, design, and counseling preparation process to create your resume or cover letter.
The client agrees to pay Franklin Paterson Company, Inc. the reasonable costs of enforcement for collection if it is necessary for Franklin Paterson Company, Inc. to retain an attorney and institute legal proceedings.
The laws of the state of Indiana shall prevail in enforcing this contract.
Thanks, Franklin Paterson Company, Inc. Questions: Please email us at apply@franklinpaterson.com.
** After ten days or for minor additions to the resume, please call your writer directly during the interview process. Faxed or emailed requests will not be honored.
Franklin Paterson Company Inc. STORE REFUND POLICY FRANKLIN PATERSON COMPANY INC. [9465 Counselors Row, Indianapolis, IN 46240]
