The client understands that all items purchased online at Franklin Paterson Resumes are creative products or services.
In particular, Franklin Paterson Company, Inc. and Franklin Paterson Company Resume Questionnaires © are the proprietary property of Franklin Paterson Company Inc.
These documents are valuable and are not to be acquired, kept, resold, disclosed, or distributed without payment. Please return the Resume Questionnaire © within forty-eight hours of receipt of the Questionnaire © to receive a full refund should you decide not to proceed with the resume writing or interview training process.
Our Resume Questionnaire © is FREE only to paid customers who receive it as part of the resume writing and interview training process. If you have been issued a refund then the proprietary Questionnaire should be returned to Franklin Paterson Company.
If you decide not to continue with the writing process, in all cases, please return the Questionnaire © within the first 48 hours of receipt of the Questionnaire.
Should you keep the proprietary resume writing and interview prep document - you will be charged the $35.00 fee, which you would pay if you purchased the material alone.
Unfortunately, we cannot allow the distribution of our proprietary property without payment. Should you decide not to proceed with the writing process, please be sure to return all of the resume writing or resume design documents WITHIN the required 48 hours to ensure a full refund.
If you are canceling an order for which you received a Questionnaire © and did not return the Questionnaire © within 48 hours, the $70.00 fee will be deducted from the price you paid. The remainder returned to you within ten days of receipt of your notification of a canceled order.
Please note that the Questionnaire is a proprietary document, it is not to be sold, used, or lent to persons who are not clients of Franklin Paterson Company Inc.
Resume Writing
We appreciate your business and endeavor to make corrections/additions as requested or needed during the resume writing process to guarantee your satisfaction. You have up to one year to use your purchase and complete the resume writing process.
Once our writers and researchers begin the process of working on your resume, we cannot issue a refund.
Writers may use an old resume, Questionnaire © plus resume, Questionnaire © only, in-person or telephone interviews as the basis for information to write your resume.
Please contact us within 72 hours or three business days upon receipt of the documents' first draft if you want to make revisions to your resume, letters, etc.
We will make up to two revisions/ additions to the resume within the first ten days of receipt of the final documents. We will work with you to make the revisions you desire to ensure your complete satisfaction.
Given the unique benefits of the resume writing process, career counseling, job research, review of your current document, interview training, and job board referrals that you receive from your initial call or contact with a writer and career counselor, and during the process/discussion of having your resume written; we have a strict "no return, no refund" policy after the stated time period.
Due to the research, design, and counseling preparation needed to begin the writing process, once our writers and researchers start the process of working on your resume, we cannot issue a refund.
Writing your resume or cover letter is a creative process; no refunds are permitted on innovative products or services. All sales for resume design and cover letter services are final once the writer begins the research, design, and counseling preparation process to create your resume or cover letter.
The client agrees to pay Franklin Paterson Company, Inc. the reasonable costs of enforcement for collection if it is necessary for Franklin Paterson Company, Inc. to retain an attorney and institute legal proceedings.
The laws of the state of Indiana shall prevail in the enforcement of this contract.
Thanks
Franklin Paterson Company, Inc.
Questions email us at refund@franklinpaterson.com.
** After ten days or minor additions, please call your writer directly during the interview process. Faxed or emailed requests will not be honored.
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